Refund Policy

Your 7-day free trial gives you full access to the Essential plan at no charge. No payment is taken upfront. Billing is initiated by Shopify only after your trial ends.

If you cancel your account before the trial ends, you will not be charged anything.

Subscription fees are charged monthly in advance at the start of each billing cycle via Shopify Billing.

• No mid-cycle refunds: We do not issue refunds for partial months or for unused portions of a billing cycle.
• Cancellation: If you cancel your subscription, your access continues until the end of the current billing cycle. No further charges are made after cancellation.
• Plan downgrades: Downgrades take effect at the next billing cycle. No credit or refund is issued for the difference in the current cycle.

We consider refund requests on a case-by-case basis for the following situations:

• Duplicate charges caused by a billing system error
• Charges made after a confirmed cancellation request
• Service was completely unavailable for more than 72 consecutive hours during a billing period

To raise a billing dispute, email support@getsetai.ai with the subject line "Billing Dispute" within 7 days of the charge. Include your account email and your Shopify order/transaction ID from your receipt.

Approved refunds are processed via Shopify Billing and typically appear in your account within 5–7 business days.

Enterprise plan customers are subject to the refund terms defined in their individual subscription agreement. Contact support@getsetai.ai for details.

For any billing questions, email support@getsetai.ai. We aim to respond within 2 business days.